Introduction
This Privacy Policy describes how JUST HELP ME FOUNDATION and its affiliates (collectively “JUST HELP ME FOUNDATION, we, our, us”) collect, use, share, protect, or otherwise process your information/personal data through our website (hereinafter referred to as the Platform).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to laws applicable to data protection and privacy.
If you do not agree, please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.
Some sensitive personal data may be collected with your consent, such as your bank account or credit/debit card or other payment instrument information, or biometric information such as facial features or physiological information (to enable the use of certain features when opted for, available on the Platform), all of the above being in accordance with applicable law(s).
You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.
We will also collect your information related to your transactions on the Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for third-party business partners’ privacy practices or the content of their privacy policies, and we request you to read their policies prior to disclosing any information.
If you receive an email or call from a person/association claiming to be JUST HELP ME FOUNDATION seeking any personal data like debit/credit card PIN, net banking, or mobile banking password — please never provide such information. If you have already shared such information, report it immediately to an appropriate law enforcement agency.
Usage
We use personal data to provide the services you request. To the extent we use your personal data for marketing purposes, we will provide you the ability to opt out of such uses.
We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhance customer experience; resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis, and surveys; and as otherwise described to you at the time of collection.
You understand that your access to these products/services may be affected in the event permission is not provided to us.
Sharing
We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you access to services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt out.
We may disclose personal data to third parties such as sellers, business partners, service providers (including logistics partners, payment gateways, and reward program partners). These disclosures may be required to provide you access to our services, comply with legal obligations, enforce user agreements, facilitate marketing activities, prevent or investigate fraud, or protect user safety.
We may also disclose personal and sensitive personal data to government or law enforcement agencies if required by law or in good faith that such disclosure is necessary to respond to legal processes or protect the rights and safety of users and the general public.
Security Precautions
To protect your personal data from unauthorised access or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to strict security guidelines to protect it and offer the use of a secure server.
However, transmission of information over the internet is not completely secure, and there may always remain certain inherent risks. By using the Platform, users accept these risks and are responsible for safeguarding their login credentials.
Data Deletion and Retention
You have an option to delete your account by visiting your profile and settings on our Platform. This action will result in the permanent loss of all information related to your account.
You may also write to us at the contact information provided below to assist with such requests. We may refuse or delay deletion in case of any pending grievance, claims, or services.
Once deleted, you will lose access to your account. We retain your personal data only as long as necessary for its purpose or as required by law. We may retain anonymised data for analytical or research purposes.
Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your data in accordance with this Privacy Policy.
If you disclose any personal data relating to others, you represent that you have the authority to do so and permit us to use that information as outlined here.
You may withdraw consent by writing to the Grievance Officer at the contact information provided below, mentioning “Withdrawal of consent for processing personal data” in the subject line. Please note that withdrawal will not be retrospective and may restrict access to certain services.
Contact Information
Natthu Ram
JUST HELP ME FOUNDATION
Corporate Office:
K-11, Old Gobind Pura Extn,
Gali No. 6,
Delhi 110051,
India.
Email: contact@justhelpme.org
Time: Mon – Sat (9:00 – 18:00)